Turn project email into organised work, not another inbox

Buildflow's Gmail connection is designed to identify potential enquiries and project information, preserve the original message and propose the correct lead, project or action for review.

Current availability: Working with pilot workspaces we support directly. Ask us to include you. Gmail enquiry capture is being validated with pilot workspaces before wider availability.

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Information Buildflow can organise

New residential building enquiries
Client decisions and requested changes
Dates, access instructions and appointment requests
Attachments and document references
Questions that require an owner or due date

What AI can propose

Suggest the correct client, lead or project
Extract contact details, address, scope and requested dates
Summarise long threads without losing the original source
Draft a reply or follow-up for a member of staff to review
Identify a possible variation, task or client decision

Actions that retain approval

Creating or changing a live lead from an uncertain message
Sending a client-facing reply
Recording a commercial or contractual instruction
Changing price, programme or project status

How the connection works

1
Gmail is connected by an authorised workspace administrator.
2
Messages within the configured scope are checked for relevant construction work.
3
Buildflow proposes the matching record, extracted facts and next action.
4
A permitted user accepts, corrects or rejects the suggestion.
5
The approved record keeps a trace back to the source message.

Frequently asked questions

Does Buildflow read every Gmail message?

The connection should be limited to the authorised mailbox and configured search scope. Workspaces control whether scanning is enabled, and relevant messages are reviewed before uncertain suggestions become business records.

Can AI send email automatically?

The intended safe workflow is draft-first. AI prepares a reply using the permitted project context and a person reviews it before sending.

What happens when Gmail scanning fails?

Integration health should show the failure, stop presenting the connection as healthy and group repeated failures into one actionable incident rather than generating notification noise.